TERMS AND CONDITIONS
The customer acknowledges the following terms and conditions upon which Fancation Inc. has provided goods and services in furtherance of the tour or travel arrangements of the customer. Information designated with an asterisk * applies to Baseball Road Trips only.
GENERAL TERMS AND CONDITIONS:
- Fancation, Inc. takes no responsibility for any acts or omissions of any supplier of goods and services such as hotels, bus, event tickets or other entity providing services to the customer. The customer hereby waives any claim for personal injury, including death, property damage, including loss of or damage to luggage or other personal property, or any other loss or claim, arising in whole or part by any act or omission of any entity, its agents, servants or employees, not solely, exclusively and directly under the control of Fancation, Inc.
- The customer acknowledges that tour itineraries, accommodations, travel arrangements and other aspects of a tour must at times be modified or cancelled due to acts of God, unavailability of accommodations or other causes beyond the reasonable control of Fancation, Inc.
- The customer acknowledges that the price quoted for any tour or travel arrangements is based upon prices provided for accommodations, transportation, tickets and other components. Should any prices for such components be increased, Fancation, Inc. reserves the right and the customer acknowledges the right of Fancation, Inc. to increase the tour and travel arrangement price in the amount of any such increase in price.Any customer given notice of increased cost shall have the right to terminate the reservation on the confirmed program and obtain a full refund of all amounts paid to Fancation, Inc. unless such payment was expressly made on a non-refundable basis. Fancation, Inc. cannot take responsibility if a client has booked a non-refundable airfare. The acceptance of any tickets, vouchers, or other documentation of tour or travel arrangements shall be deemed to be acceptance of the above General Information, Terms and Conditions by the customer.
- The customer agrees to arbitrate any and all disputes with or concerning Fancation, Inc. only in the State of California. The customer herein waves his or her right to trial by jury or otherwise.
- The customer acknowledges Fancation, Inc.’s right to use any photographs for promotional material unless Fancation, Inc. receives written notification of the customer’s declination.
- The customer acknowledges Fancation, Inc.’s right to use any photographs for promotional material unless Fancation, Inc. receives written notification of the customer’s declination.
HOTEL ACCOMMODATIONS:
Our programs offer a variety of deluxe, moderate and standard accommodations. The deluxe hotels are four and five star names such as Westin, Marriott, Hyatt and Sheraton. The moderate option features hotels such as Holiday Inn, Best Western and Clarion, while standard hotels are similar to Days Inn or Comfort Inn properties.
* Baseball Road Trips offer a combination of hotel types.
Most hotels expect departing guests to vacate rooms by 12:00 p.m. and arriving guests to check-in after 3:00 p.m. to allow for maid service. If you have an early arrival or late departure, the front desk staff will assist in storing your bags until check-in time or your departure.
Special Requests: Requests for rollaway beds, connecting/adjoining rooms, and smoking/non-smoking preferences, as well as any requests noted are considered Special Requests. These Special Requests are not guaranteed and will be honored pending availability at check in. Fancation, Inc. cannot be responsible for Special Requests not being available; however, we will indeed exercise our best efforts to accommodate your requests with our suppliers. Due to fire laws in many metropolitan cities, hotels will not provide rollaway beds.
Single Share: If you are traveling alone and wish to share a room please make your request when you book your trip. We will reserve you as Single Share and if there is another Single Sharing traveler in your group we will refund the difference in rates at the end of your trip. We cannot guarantee Single Sharing on a trip until departure.
Extending Your Stay: If you wish to arrive earlier or stay later than our itinerary, we will help you obtain our lowest group rate. These room reservations must be booked through Fancation Inc., are based upon availability, and will be added to your trip cost. Rates listed include hotel taxes.
Non-Smoking Rooms: Hotels now have a Zero Tolerance policy for someone smoking in a non smoking room. This policy carries with it a financial penalty for any violation. Please be aware that you will be personally responsible for any such penalties, should they occur.
TICKETS:
Fancation will work with you to obtain the best available tickets to each game within your budget. Typically, smaller groups seats are located up a level and between the bases versus larger groups who sit in the outfield seats pending availability. Lower level seats within the bases are most often season ticket holder seats. The ballpark, day of the week, and number of season ticket holders determine available seat locations. Your tour host will distribute all tickets prior to each game.
Fancation is not responsible for lost, stolen or damaged tickets. Some major sporting event tickets will be issued on site, the day of the event. Tickets are issued in pairs, odd numbers cannot be guaranteed. Sections, rows and seat numbers cannot be confirmed until day of event.
Please note: Rainouts are non refundable.
Rain Outs: If an event is rained out, cancelled or postponed beyond our control, ticket(s) will be applicable for the rescheduled dates. Fancation Inc. is not responsible for modifying travel arrangements. Fancation Inc. will provide refunds only to the extent that refunds are available.
TRANSPORTATION:
* Trips may include bus transportation to and from events and hotels. Every bus is air conditioned, has comfortable reclining seats, a restroom and a no smoking policy. On Baseball Road Trips, we make frequent stops for everyone’s comfort. To avoid long rides, we fly between cities on regularly scheduled airlines, which is included in the trip cost.
* Most Baseball Road Trips begin in the hotel lobby approximately 3-4 hours prior to game time on the first day. A designated meeting point and time will be described in your final document packet.
Car Rentals: Items such as tax and airport fees are included in your rental. However, insurance, gasoline, upgrades from your reserved car type, additional drivers, or additional equipment are not included. Your credit card will be charged for any of those additional inclusions by the rental company upon the return of the vehicle.
TRIP & TOUR HOSTS:
Hosted trips are led by our experienced tour hosts, who are valuable members of the team. They will be with you for the entire trip to ensure your comfort and enjoyment.
TRIP/ TRAVEL DOCUMENTS:
All of your necessary trip information and final documents will be mailed to you 10-14 days before your departure date. Our staff is available by phone for any questions.
International Travel (eg., Canada, Cuba, England, etc.): When traveling internationally, U.S. citizens must have a current passport. Those traveling to/from other countries must present a valid passport and other documents as needed (visas or alien cards).
TRIPS & TOURS DEPOSIT AND BALANCE:
Final payment is due 45 days prior to departure. If your final payment has not been received, your reservation may be cancelled and your deposit forfeited. You will not be automatically billed for the second and final payment due.
TRIPS & TOURS CANCELLATION POLICY:
All Tickets, Trips, and Events have a strict no refund policy for any type of cancellation or no show on any of our trips or events.
All Tickets, Trips, and Events sales and deposits are Final.
THIRD PARTY ADVERTISERS:
Fancation, Inc. may allow third party advertisers to advertise on the Site. Fancation, Inc. undertakes no responsibility for User’s dealings with, including any on-line or other purchases from, any third party advertisers. Fancation, Inc. shall not be responsible for any loss or damage incurred by User in its dealings with third party advertisers.
MAKING CHANGES:
We are happy to assist in making changes to your trip whenever possible. Whether it is a Baseball Road Trip, Major Sporting Event or Independent Travel Program, all changes are based on availability. At the time the change is made, a $25 administrative fee will be required to make revisions.
PAYMENT INFORMATION:
All payments must be made online via www.fancation.com, by PayPal , Apple Pay, Google Pay, Shopify Pay, or Credit Card (Amex, Visa, MasterCard or Discover).